Utilities Bill Gets a New Look
Utilities Bill Gets a New Look-The Utilities staff is excited to share a newly designed mailed statement this month. Gone is the green backdrop bill that customers have been viewing since 2000. Our hope is that the simpler layout is easier to read and appealing to the eye

 Minnesota Cold Weather Rule in Effect Beginning October 1

         Home heating bills can sometimes pile up like snow during the winter months. The Minnesota Cold Weather Rule is designed to protect people who may have trouble paying their utility bills in winter. The rule applies from October 1 to April 30. Established by the Minnesota Public Utilities Commission, the rule means that your utility company cannot disconnect your residential gas service during the winter if you meet the following requirements: 1) Utility disconnection would affect your primary heat source; 2) You have declared your inability to pay on forms provided by the utility; 3) Your household income is at or below 50 percent of the state median income level, as documented to the utility; and 4) Your account is current for the billing period immediately prior to October 1 or you have entered into a payment schedule and are reasonably current with payments under the schedule. If you have trouble paying your utility bill, local agencies may be able to provide payment assistance. The State Department of Human Services recommends that you call the county in which you live. Local fuel assistance information is available by calling 763-783-4747. Energy assistance begins on October 1, 2023 and runs through May 31, 2024. If you know you will have difficulty in paying your utility bills, please contact Utility Billing at 763-784-6751 to work out a payment schedule. State law requires that all residential customers be informed of the Minnesota Cold Weather Rule, regardless of payment history.